![]() Customer's receipt of the refund will depend on the period of time the selected financial institution takes to finalise the refund. All refunds will be made via the same mode of payment within 2 months.If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, DoctorOnCall shall refund to the Customer the difference. If any Product which was not included in the Customer's Order is delivered to the Customer, DoctorOnCall shall collect the Product from the Customer.If a Product which was ordered and invoiced is not included in the delivery, DoctorOnCall shall either refund the Customer the value of that Product, or replace the ordered Product. ![]() All replacements or exchange of Products shall be effected subject to stock availability.A courier payment slip is to be furnished to DoctorOnCall for the purpose of reimbursement. 6 and 7 of this Return and/ or Exchange Policy have been fulfilled, refunds/ exchanges will be made to the Customer, and the Customer will be reimbursed by DoctorOnCall for any courier charges incurred in returning of the Products. DoctorOnCall will inspect the returned Products upon receipt of the same. The return of a Product by a Customer does not automatically warrant for an exchange or refund.Failure to return the Product as described in clause 6 and 7 will result in a cancellation of the return and/ or exchange request, and any fees incurred in delivering the package back to the Customer will be borne by the Customer.For rehab products, wheelchairs, electronic products, and medical devices, all products must be returned in its original packaging with cables, accessories, and documentation including manuals and warranty card intact. ![]()
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